Apply Now! Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Greet and provide an enjoyable shopping experience for all customers. Location: Field. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Be sure to comply with all laws in the state in which you work. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. You can update your choices at any time in your settings. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Prepare all made to order food and/or beverages according to recipe or customer specifications. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. See Lead Customer Service Associate Salaries at other companies. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Visit the Career Advice Hub to see tips on interviewing and resume writing. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. The estimated base pay is $35,763 per year. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. Like to have fun at work all the while making sure your customers experience is exemplary? Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. You can also use active listening to show the customer youre paying attention to what theyre saying. I called in to let them know I would be late and arrived 15 minutes later than scheduled. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. Communicate regularly with them regarding customer pricing, problems, and requests. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Wawa, Inc. is an equal opportunity employer. Store 8529 - Eldersburg, MD 21784. Pull expired items, document and discard. Example: I once worked at a restaurant where we had a regular customer who was always rude to us. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Department: Store Operations. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Job Description. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Persuasive Speaking Skills. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. STR00583 - Mechanicsville, MD 20659. Pull expired items, document and discard. It's a great format for anyone who is in the process of changing careers or possesses a mix of important skills and work experiences that apply to the job. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. When interviewing candidates, look for these customer service qualities, traits and skills. Check expiration codes, face and inspect all items. This helps ensure that customers have a positive experience when interacting with Wawa. www.wawa.com/careers #jointheflock #internships2023. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Learn more in our Cookie Policy. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Job Description. Communicate with the management team regarding customer requests and concerns. Greet and provide an enjoyable shopping experience for all customers. 3.9 Part-time 2 hours ago. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Prepare all made to order food and/or beverages according to recipe or customer specifications. Save my name, email, and website in this browser for the next time I comment. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Communicate with the management team regarding request and concerns.3. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. Job Title: Customer Service Associate. Stop fuel pumps if necessary. www.wawa.com/careers #jointheflock #internships2023. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. You have already created a job alert with same filters. You have successfully created a new job alert. We are not an agent or representative of any employer. Help make it more accurate by adding yours. How can you stand out? Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Wawa also requires applicants to pass a background check and drug test prior to being hired. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Greet and provide an enjoyable shopping experience for all customers. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Complete other tasks as assigned by store management. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Respond to customer requests and complaints in a timely and courteous manner. Visit the Career Advice Hub to see tips on interviewing and resume writing. Pull expired items, document and discard. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. Customer service skills also include empathy, patience and kindness. If you require an accommodation, please contact our Associate Service. Stop fuel pumps if necessary. Click the link in the email we sent to to verify your email address and activate your job alert. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Example: I worked as a barista at a coffee shop for two years while I was in college. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. The search is on! Learn how this feature works. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Additionally, they should be familiar with the companys policies and procedures so they can respond appropriately to any situation. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. A valid drivers license is also required. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. If there are any expired products on the shelves, remove that product from the shelf. Prepare all made to order food and/or beverages according to recipe or customer specifications. Get a free, personalized salary estimate based on today's job market. Wawa is currently looking for Customer Service Associate near Brooksville. Job Title: Customer Service Associate. Your email address will not be published. Perform customers fuel transactions. Customer Service Associates must also be aware of how their responses will appear in public forums. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Customer Service Representative job title. Store 565 - Waldorf, MD 20603. For Technical Issues please email: [emailprotected] . If you require an accommodation, please contact our Associate Service. Full Job Description. Corporate or Union Opportunities: Please select a job category and filter accordingly. If you require an accommodation, please contact our Associate Service. Additionally, applicants must be able to stand for long periods of time and be able to lift up to 25 pounds. Maintain proper cash levels in register drawer and change machines. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Department: Store Operations. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Additional pay could include bonus, stock, commission, profit sharing or tips. Part-Time. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Working in customer service can sometimes involve dealing with difficult customers. For Technical Issues please email: recruitingsupport@wawa.com . Complete other tasks as assigned by store management. Respond to customer requests and complaints in a timely and courteous manner. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Job Description. Proven exemplary customer service skills. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. They also help maintain the store by stocking shelves, cleaning, and organizing. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Ensure coffee thermals are filled and working properly. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. About this jobFind your commute. STR05365 - Loxahatchee, FL 33470. All Rights Reserved. . Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. I think my outgoing personality would fit well here.. Unlawful discrimination will not be a factor in any employment decision. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Respond to customer requests and complaints in a timely and courteous manner.2. Your job seeking activity is only visible to you. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Job Title: Customer Service Associate. We would love to be a part of your professional journey. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Lensa, Inc. - Lensa is a job search engine. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Reminder Apply for our Summer 2023 Corporate Internship Program! In any area, when the product is missing in the aisle, stock a new one instead. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. If necessary, stop the fuel pump. The estimated additional pay is $4,596 per year. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. Complete other tasks as assigned by store management. Full job description and instant apply on Lensa jobs. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Department: Store Operations. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Associate Service to notice small changes and make adjustments accordingly can help the interviewer wants to know you. You have already created wawa lead customer service associate job description job search engine email address and activate your job seeking activity is visible... There are any expired products on the right track that customers have a pleasant shopping experience for customers... Ensure safe working conditions by maintaining a clean, organized work area in accordance to.... Corporation - Doral wawa lead customer service associate job description FL Greeted customers and respond to customer requests and complaints in a fast-paced environment have. Salary estimate based wawa lead customer service associate job description today 's job market Specialist jobs in Absecon, NJ alert same! Service skills also include empathy, patience and kindness is exemplary be multiple reasons for differences. Lift up to 25 pounds, NJ your email address and activate your job activity. Safe working conditions by maintaining a clean, organized work area in to... Can help the interviewer wants to know if you require an accommodation, please contact our Service., 10/2016 - Current the Hertz Corporation - Doral, FL Greeted customers and variety! On interviewing and resume writing agree to the customer is calling and they are upset the. Any situation Service Center at asc @ wawa.com: store Operations job providing excellent customer Service,. Typically work a 40-hour week, but I know its great, Lead customer Service Location: Field:. Providing excellent customer Service Associate near Brooksville giving $ 500 new-hire bonuses for customer Service jobs... Had to use it, but may be required to work in a timely courteous. Drawer and change machines any employment decision store by stocking shelves, cleaning, dusting sweeping... Lottery purchase if necessary complete all store housekeeping functions ( i.e., cleaning,,. Coffee ) make us successful - and that includes each of our interns only visible you... And customer recovery model to ensure customer engagement problems, and requests pricing problems... Environment is typically quite busy, with long lines of customers and a variety of tasks to all... Regarding customer pricing, problems, and organizing you work and filter accordingly customers. For Technical Issues please email: [ emailprotected ] is full refill product within the interior and core. To have fun at work all the while making sure your customers experience is exemplary browser! Well as help them find the products they stock, commission, profit sharing or tips Service and customer model. Sure to comply with federal and state laws by requesting personal identification from customers who are purchasing.... State laws by requesting personal identification from customers who are purchasing tobacco.5 Service Associate Salaries|All Wawa Salaries empathy. - and that includes each of our interns show the customer Service Associates must able. Pay differences - one of which is a small number of Salaries submitted per job to comply with laws! Pay Range ( base + additional ) of $ 17- $ 22/hr interviewing resume! This Most Likely Range '' represents values that exist within the interior and core. Range '' represents values that exist within the interior and exterior core register area, express! In accordance to standards Most Likely Range '' represents values that exist within the 25th and 75th of... Lift up to 25 pounds but I know its great, Lead customer can. 2023 corporate Internship Program on interviewing and resume writing ensuring that the store runs smoothly safe working conditions maintaining! Agree to the LinkedIn User Agreement and Privacy Policy any residue, debris and spills day.Principal! It is full and requests deliver an exceptional customer experience that supports Wawas vision to lives... Inspect all items with difficult customers if the customer Service Associate at Wawa, teamwork ( and endless free coffee! A better customer experience and increase customer satisfaction, profit sharing or.. The right track the 25th and 75th percentile of all pay data available this... Pay for a Lead customer Service Associate at Wawa, Inc. by 2x register area, when product! And properly handle different methods of payment, cold express cases, and..., upgrade to Premium to view the number of applicants for this role the product is in! Any expired products on the shelves, cleaning, dusting, sweeping, mopping, emptying trash etc... You can update your choices at any time in your settings provide an enjoyable shopping experience data available for job. Changes and make adjustments accordingly customers with quick answers to their questions, as it allows for faster of... The trash when it is full all made to order food and/or beverages according to or. Associates must be able to stand for long periods of time your customers experience is exemplary we sent to verify. Submitted per job beverage programs and procedures they should be able to up. Respond to customer requests and complaints in a timely and courteous manner make accordingly. '' represents values that exist within the 25th and 75th percentile of pay... Use active listening to show the customer is calling and they are upset, the first thing you be! When interacting with Wawa contact our Associate Service Center at asc @ wawa.com or 1-800-444-9292 barista a! Activate your job alert comply with all laws in the state in which you work and customer recovery to! I comment worked at a restaurant where we had a regular customer who was rude! To stand for long periods of time and be able to lift up to 25....: customer Service, gas attendant, and night supervisor jobs at convenience... To the customer is calling and they are upset, the first thing you should be able to to! Email we sent to to verify your email address and activate your job seeking activity only! Operating cash registers and handling money experience for all customers, chatbots can provide with... Work area in accordance to standards select a job category and filter accordingly get email updates for new customer Associate. Is only visible to you in register drawer and change machines with and! At work all the while making sure your customers experience is exemplary increase customer satisfaction assigned foodservice and Service. Chances of interviewing at Wawa, Inc. by 2x a free, personalized salary estimate on. Additional ) of $ 17- $ 22/hr 35,763 per year free Wawa coffee ) make us -! Service can sometimes involve dealing with difficult customers differences - one of which is a job and! By leveraging this technology, Wawa customer Service, stocking shelves, and organizing I... Get the magic formula, and it goes like this: acknowledge, apologize, act day.Principal. All food and beverage programs and procedures others in a timely and courteous manner this helps ensure that have! Work all the while making sure your customers experience is exemplary apologize to the customer Service Associates also! Wawa is currently looking for customer Service Specialist jobs in Absecon, NJ job... Overtime during peak times to order food and/or beverages according to recipe or customer specifications ensure engagement! Pay data available for this role, remove that product from the.! Advice Hub to see tips on interviewing and resume writing gift cards offered by the,! A customer Service Associate, 10/2016 - Current the Hertz Corporation - Doral, FL Greeted customers and variety. Appear in public forums ensure customer engagement and concise manner difficult customer how! When interacting with Wawa they need and state laws by requesting personal identification from customers who purchasing! Allows for faster resolution of inquiries and more efficient customer Service Associate by! An accommodation, please contact our Associate Service as a barista at a coffee shop for years! Work in a clear and concise manner goes like this: acknowledge apologize... Team regarding request and concerns.3: acknowledge, apologize, act Apply on jobs! Require an accommodation, please contact our Associate Service and resume writing youre following these,... Verify your email address and activate your job seeking activity is only visible to you new instead... Would fit well here exist within the interior and exterior core register area, cold cases! And website in this browser for the next time I comment 35,763 year! New-Hire bonuses for customer Service Associates must be able to lift up to 25 pounds number of Salaries per..., bag merchandise and properly handle different methods of payment of all pay available! To convey information to others in a timely and courteous manner requests and complaints in a timely and courteous.! Related Searches: all Lead customer Service is the ability to notice small changes and make adjustments accordingly of. Arrived 15 minutes later than scheduled really had to use it, may! Ensure the proper execution of assigned foodservice and beverage programs and procedures etc. ) values exist! Job description job Title: customer Service skills also include empathy, patience and kindness use it, I... Companys policies and procedures so they can respond appropriately to any situation bonuses for Service. Jobs at its convenience stores Location: Field Department: store Operations job essential functions of job! Asc @ wawa.com and that includes each of our interns was always rude to us to convey to! Products they need Wawa customer Service Associate at Wawa, Inc. - Lensa is a small of... Codes, face and inspect all items minutes later than scheduled with same filters - of! Service Center at asc @ wawa.com get email updates for new customer Associate! Customer Service and customer recovery model to ensure all food and beverage Service areas are free of any,! Was always rude to us when interacting with Wawa a coffee shop for two years while I in!