"The owner is responsible for any pipework from the inside of the property boundary". The MSS-Standard relays maximum distances for each size, which cannot be surpassed for any reason. I asked Seven Trent if someone has a water leak that was unknown to the person would they offer an allowance to help with the bill. This is because plumbing has to be buried deeper in northern climates to avoid freezing in the winter. The wet tapping process allows professionals to deliver supplementary tie-ins or modifications to an existing system that is either pressurized or in service without any interruption to that system. What should I do. We are responsible for the meters regardless of if they are in the property boundary". The MSS-Standard Practice 113 focuses on the joints that connect the tapping valve and tapping machine. You can find out if you're on a shared supply by checking how many external stop taps are outside your home. I called my public works company, OUC, & they came out to turn off the main valve at the meter. Most districts will allow an owner or licensed plumber to operate the valve as long as they arent behind on payments. Manage Settings (This is as of 16th January 2021) and may not apply after this date. I want to report a leak in the road or footpath. Multi purpose stop tap key. He is unable to identify the specific location of where the main supply services entry to the individual units without removing a substantial amount of the floor insulation to track it down very expensive! I need to replace the main water valve in my house so I have to shut off the water at the meter. This particular meter cover has a pentagonal nut holding it down (apparently an attempt to let the average Joe know he shouldnt be going in here). Often times there are numerous things that lead to a wet tap not going as successfully as it could. I have had an inspector examine the crawlspace. Hi, I've got a leaking internal mains stop tap, which I'm more than capable of fixing. 30 years of wet tapping experience nationwide! I would like to find some sort of plastic well for them for ease of location and access. The only cut off valve is at the meter outside. To me this means the citys valve is broken , i used chanel locks to turn it until it closes or stops. Some properties share a water supply pipe and external stop tap. This is a new housed in NC. SEVERN TRENT | FINDING YOUR STOP TAP - YouTube 0:00 / 0:33 SEVERN TRENT | FINDING YOUR STOP TAP 7,329 views Dec 3, 2018 For more information visit: .more .more 11 Dislike Share Severn. If you experience poor supply or pressure, it could be due to older pipework, so it's worh finding out how your home is connected and making changes to your pipes if necessary. Clean all of the carp out of the top of it with a hosepipe or your wife's best vacuum cleaner(!) If it is stuck do NOT attempt to force it. Last edited: Sep 24, 2020 Irrigation valve wells are not deep enough. A pair of channel locks will help you grasp the valve. New Romney Member since 15 Nov 2016 If you have a water meter, it will generally be located in the same pit or chamber as the meter. 3. It's a good idea for them to check the external stop tap is working before they need it as we cannot always get out quickly". Severn Trent Water "If they can't operate the stop tap, they would need to call us to book in an appointment to inspect it. Who is responsible for its replacement ? Only shut-off I see is the main meter in the road. Severn Trent Water is generally responsible for the water mains pipework up to and including the external stop tap, which is usually located at the property boundary. Normally, I have used the Curb valve to shut off the water for the winter. Not only that he dropped off the first water bill to me February 11th 2018 and it was kind of high, the next bill he dropped was 5 months later and it was almost $2,000. After you've had a leak, you may be able to claim back the cost of the lost water on a one-off basis. When the inspector eventually turned up he showed me the key attachment he used to turn the supply off. If you're on a water meter, the stop tap is likely to be next to your meter. To turn the water back on, simply turn the valve anti-clockwise. If you're on a shared supply, remember that turning off the external stop tap will shut off the water supply to all the properties on the same supply. 7 ALL RIGHTS RESERVED, https://homeownersguide.co.uk/wp-content/cache/breeze-minification/js/breeze_d712c7015bf1d7a81a0c573cd6792b5a.js, Who Is Responsible For Water Leaks Outside, Surprising What Artificial Grass Can Be Laid On Nowadays, How Long Does Artificial Grass Last: Might be Surprising, Which Artificial Grass Looks Realistic For UK Gardens. Make sure to inspect all equipment for compatibility before beginning the wet tapping process, as this is an issue that you do not want to deal with at a later time. If you dont have the special wrench, a pair of channel locks will work just fine. The coupon measurements are important in order to ensure future pipe fittings can be appropriately applied to the installation. I poured a half cup of WD40 down the 1 access pipe and let it soak over night. There is also the supply pipes, connecting homes to the communication pipes. The further north you are located, the deeper the well will be that houses this water cut-off valve. I dont have a key, so I cut a slot in a piece of steel 1/2 inch pipe so to fit over the valve. These are just some of the many services that the Rangeline experts can perform for your system. If you are having trouble paying your utility bills, you should contact the utility/public works and learn your options for obtaining payment assistance. is it a special socket? How is that so? Most leaks are slow, often unseen, and develop gradually. The experts at Rangeline cut a hole into an existing main. Is this in compliance with Code? Is it safe to assume this valve is just a 1 inch ball valve with a smaller than usual actuation tang. With over 30 years of experience, Rangeline Group is a national leader in wet tapping services, creating safe permanent branch connections to existing pressurized pipelines across the nation without disrupting the flow to the system. We stock fittings for most applications and have equipment, material and service technicians standing by. The homeowner isn't liable to pay it to us, but sometimes the homeowner will contribute towards the tenant's bills". just bought a house thats been empty for 2 yrs and Im taking it they stole water. I love it. Continue reading Posted in Ask the Experts Tagged commercial drainage and water, service pipe, stop tap, water mains Severn Trent Water said its reservoirs were 85% full but it could not treat and pump the water out fast enough to meet demand. You may need to contact your insurer before getting in touch with a plumber to make the necessary repairs. 10 If you spot a leak, sewer flood or any other water related problem just let us know using the form, and we will fix it as soon as possible. However, around here that shut off is off limits, you must call the local water authorities to have it shut off. The external stop tap, is often located near the boundary of a premises under a small cover, about the size of a CD case. I would like to purchase a water cut off wrench with the following requirements. The water was cut off on my tenants cause they havent paid rent in 6months so I couldnt pay the water bill that was $2,000 so the city cut it off so they went behind my back and had some cut it back o. The external stop tap, is often located near the boundary of a premises under a small cover, about the size of a CD case. "The homeowner is responsible for any internal leakage at the property and if we have the account registered in his/her name. Home Depot Coupons, Coupon Codes, 10% Off Sales FALL/WINTER 2020-2021, AJ Madison Coupons, Sales, Coupon Codes, 40+% Off FALL/WINTER 2020-2021, Lowes Coupons, Sales, Coupon Codes, 10% Off, Target Coupons, Sales, Coupon Codes, 10%-60% Off FALL/WINTER 2020-2021, Sears Coupons, Sales, Coupon Codes, 10% Off FALL 2020/WINTER 2021. Northumbrian Waterif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'homeownersguide_co_uk-leader-1','ezslot_6',197,'0','0'])};__ez_fad_position('div-gpt-ad-homeownersguide_co_uk-leader-1-0'); "The homeowners are not responsible for the water meter inside the property boundary". You can do this by turning your stop tap off. The city says he is responsible. Where is my stop tap? Square stop cock valves and crutch head valves. 05272398. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Debra, You are most welcome! If youre on a water meter, the stop tap is likely to be next to your meter. Welshpool Member since 18 Mar 2019 Ann, Dear Sir: I was sesnt a letter telling me the city of Minneapolis Minnesota discovered that the shut-off valve for the water line to the property doesnt work. In general, you are responsible for plumbing on your houses side of the mater, and the city is responsible for the meter and everything before it. Tthe valve (down 3 or 4 ft below grade), Is ita a ball valve..or a gate valve with a stop. If you have a water meter, it will generally be located in the same pit or chamber as the meter. Anyway, there's no pavement outside the house, the road comes straight up to the front gate and is narrow so the guy from Amey says they can't do the job. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I also have been billed many times for different charges that wereT correct from the city so my next question is how would they know this? The tapping machine is the heart and soul of successful wet tap operations. If you have no water, low pressure or need to report a leak to us urgently, please call us on 0800 389 10 11. . feedback. I need to turn my water to fix it. Please let me know. WaterSafe Approved Contractors' Scheme Operators, Privacy Policy | Cookies | Terms of Use. If the tap is stiff, you can usually loosen it up with some plumbers grease or lubricating spray. Before you turn off your external stop tap, check that you're not on a shared supply, so one stop tap serving more than one property. Just not this soon. The four water companies said that the property owner is responsible for any pipework that is inside of the property up to the property boundary where the water companies would then take responsibility this would also include the water meters. That is your main stop tap incidentally. The external stop tap is often located near the boundary of a premises under a small cover, about the size of a CD case. You may need a wrench with a long extension to follow the instructions below if youre in this situation. During various inspections, I was amazed to learn that there are NOT separate isolation/gate valves installed within the individual units! Thank you for your time. The bit cutter chosen is attached to this shaft and then makes the cut through the wall of the pipe itself. Thanks for visiting! If you turn off the external stop tap in an emergency you may need to seek permission from your water supplier to turn the supply back on. Please let me know as I am waiting surgery for my leg and unable to get around well and have very little money to fix this problem. Please note that the external stop tap belongs to your local water supplier and you may need to seek permission to operate the external stop tap even in an emergency. Edward hard to say given the fact that it sounds like you have serious plumbing problems. I will not be asking the city for permission. But I've gone this morning to turn off the external stop tap expecting to turn it 90 degrees with the long handled key and I've got a meter mounted above a disc which says on and off on the sides, I had a Gas engineer friend come and look at it and they couldn't understand it either and I'm loathe to just . So be careful. If we call the city to come turn the water off to the house would we be charged a fee? going to ring severn trent tomorrow and get an engineer out free of chsrge as its there stop cock outside and there responsibility. If supply pipes are neglected it can affect the water supply and damaged pipes can go unnoticed, storing up problems for the future. Todd Good information. i have wrappeda cloth round it and put a jug underneath it. Thank you for your time and help. For example by leaving a stop tap cover open where it may trip up a pedestrian or damage a car. This means all properties share responsibility for repair and maintenance of the pipework. I removed the access screw cap, inserted the key down the access pipe onto the tongue on the valve but it, as expected would not turn with considerable force. I have carried out comprehensive research to find out several different questions from four water companies around the UK to give you the best answers and guides, and for what you need to do if you have a water leak outside your property. Question, Where can I learn to be a licence plumber. This makes sure the integrity of the system is not compromised. The Rangeline experts complete this process without leaking any product or any interruption to the system. Nottingham We really like ServiceMagic.com for finding plumbers and other help. It should take between 6 and 8 seconds to fill the jug to the top. Fact is this meter is owned by the water company and many have fine-able But if this is an internal stopcock fitted after the external one, a new tap from Screwfix (other suppliers available) is only a tenner at most. I have been struggling with, but finally got the cap off at the street valve. Not all properties will have an outside stop valve fitted and this is quite common in older homes, or if the incoming water supply serves both your home and one or more of your neighbours. The consent submitted will only be used for data processing originating from this website. I have a leak from the main line thats approximately 1 from the meter. Other standards include the MSS-Standard Practice 60 and the MSS-Standard Practice 113. I know it will freeze and all but will it bust the pipe from under the ground? We will connect that private pipework to our network once it has been inspected and we have confirmed that it meets the required standards. Additional special applications are available upon request. ). I need to shut off the main valve at my driveway (the internal main gate valve wont shut off and leaks). However, when they replaced the lines they buried the curb valve down about 5. When you are a homeowner and have a water leak outside your property, you may be wondering what I should I do? Severn Trent Water is generally responsible for the water mains pipework up to and including the external stop tap, which is usually located at the property boundary. "Severn Trent is responsible up until the external stop tap (or until the property boundary if the stop tap is in the road/ footpath). they are opposite of each other on the common wall. . Is calling the city my only hope? He came looked and told us would cost X amount to fix if at that point.If had to put newline ,it would be more money. How do I deal with a jammed mains water stoptap? If you see a leak, help us by reporting it, by calling 0800 085 8033 or visiting ms.spr.ly/6011ewz15. The wet tapping process generally uses a custom-designed fitting that contains system pressure, a valve that controls the new connection(s) and a drilling machine that cuts the pipe. External stop taps or boundary boxes are usually found in the pavement at the property. Editor, Marcus Herbert. Pure Offices, Sherwood Business Park Walsh Water If that is the case, then I should be able to remove sheet-rock and install separate gate valves? We are getting new electric water meters installed In my neighborhood. What's happening in my area? This will isolate the leak, stop any more water entering your home and prevent further damage to you property. This typically occurs with commercial or residential services. And i will call a plumber once the weather gets warmer. now I cant get them out here until Monday and I need to check for leaks before they come. slowly open and closed,somesmall granules ofand stone came out.Put all back together and pressure was restored. It is important that you are able to identify whether or not a certain pipe is even able to be wet tapped before beginning the process, and if so, make sure to contemplate workarounds. The standard covers a wide range of dimensions, encompassing most jobs. You can also see the communication pipes splitting off the main and leading to the property boundaries. This standard was created after the MSS-Standard Practice III in order to ensure that the two flanges are in alignment with one another, increasing the probability of a successful tap. "We are responsible for the water meter even if it is inside the boundary of the property". where wolud i get one. Continue reading What sections of mains water pipework are Severn Trent and the homeowner responsible for?, Severn Trent Searches Answered 21st Oct 2019 Like 2 Liked by the question poster Gl Williams plumbing & building services If its still stiff after that and youre unable to turn it off, contact a local WaterSafe plumber who can check the stop tap and repair it for you. Low resolution version. An outside stopcock is a form of inline valve that works by rotating a stop or a plug within the chamber to stop the flow of water. A drill or shell cutter is used to cut through the side of the pipe, and larger taps are able to retain the portion of the pipe that is cut out, which is called the coupon. Thank you for your time. "We call it a 3rd party dispute if they rent. If you're experiencing a major leak or burst, you may need to switch your stop tap off, to temporarily stop your water supply. If your home has a water storage tank the sort normally found in the loft or airing cupboard it may have an additional stop tap or valve near to the tank itself. Question,my lawn mower damaged the water capto the valve thats located on the terrace closest to the street. If the valve at the street is broken, it will need to be replaced, which requires a stop higher up to be turned off. Length: 113 cm. Can I isolate my water outside in the street? Ive tried a heavy duty magnet also. So in the mean time would it be ok to turn the main water off from my shut off valve outside? Most of our plumbing sits below the 36 freeze depth, however, the meter is only buried about 18 (the plumbing basically comes up out of the ground and then goes back into the ground), which you can almost see from this picture. Ive removed the brass driveway cap for the main valve. I have problem with my CH whereby first thing in the morning when the heating comes on it doesn't switch off when the thermostat temp setting is reached and continues to heat the house. This is good news, though the report does indicate that the city's water has experienced various chemical and . Right guys this is a long shot of a question because Ive had so many plumbers and gas engineers and experts in my flat in the 2008-2023 MyBuilder Limited The shut off valve at the street is filled with dirt any suggestions on how to remove it? Call 800-346-5971. Sometimes, further problems can arise if the tapping goes wrong, such as additional leaks. To some up on the questions that were asked, The homeowners are responsible for all water that is inside the property boundary, but this does not include the water meter or external stop tap which is the property of the water companies. I ask this because I have been billed many times for things that were wrong. Jim Im not familiar with NC local codes you could check in your library to see if theyre available there. The type used will depend on the person overseeing the system as well as the systems requirements itself. This will shut off the water supply to your hot water system. Copyright 1992 - 2015 RangeLine Tapping Services, Inc. | All rights Reserved. The stoptap on my mains water appears to be jammed solid and I can't turn my water off. Laura city meter is the last resort. Whatever you do, DO NOT FORCE THE VALVE. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If a stop tap has seized up, it's probably scaled up and full of debris, rather than rusty. WaterSafe Approved Contractors' Scheme Operators, Privacy Policy | Cookies | Terms of Use. After all, it is not the real thing. The stop tap in the house is in a very limited place. I can shut it down for the winter using the house valve in the crawl space under the house, However, there is about 1.5 ft of the service line exposed before the valve. The best way to find out whether you have a leak outside first turns of the mains stop valve inside the property and go outside to the water meter, if the water meter is still spinning you have a water leak that is after the water meter but before the internal stop valve. We would recommend that you use a approved plumber near you to carry out any work. The valve is around 3-4 feet deep in phila. In our county, replacement of the citys stop would be the responsibility of the city, and in general, theyre pretty fast at getting someone out (2 weeks), unless its an emergency. This is reviewed by our allowance team". These are the major pipes that carry water to the road you live on. A good question would be whether the main pipe is deep enough under ground. With over 30 years of pipeline services experience we deliver sound results with pride and integrity. From our engineered custom fittings, to precision hot and wet tapping services, we respond immediately with fast solutions to minimize business interruption during repair and maintenance. Spoke to a local plumber today, he reckons its the new standard in this area and serves as meter docking point, isolation valve and even stand pipe connection point. I had a busted pipe last month with a water consumption of 24000 galons that was repaired now the water company had sent me a statement showing a 35000 galons consumed despite the fact that nobody lived at the house for 3 weeks. "If a leak is inside a property, the customer/ bill payer is liable for the bill". Although some meters may have an adapter from t-head to square nut, in this case you would need a valve key to shut off the meter. Fits 3/8", 1/2" and 3/4" sized taps. The process is different depending upon a number of different factors. The house is about twenty years old and has the original installation main line and shut off valve. I took it all apart check every thing ,then romoved the fauccete spicket and slowly open valve ,close that side opened other side Hot side. in typical mobile homes, where would this be located?! Many external stop taps are in the highway, so you may need to be aware of road traffic and ensure that you do not create a hazard. This leads to a private street. Tub faucet needs to be replaced because of a leak. The company is the premier manufacturer of secure, anti-pollution water standpipes in the UK and Europe. Be replaced because of a leak is inside a property, you should the! I would like to find some sort of plastic well for them for ease location! Leaks ) the cost of the lost water on a water meter, the deeper the well be... Stone came out.Put all back together and pressure was restored perform for your system & # x27 s... Is good news, though the report does indicate that the city #! There stop cock outside and there responsibility in this situation and prevent damage... Road or footpath originating from this website outside and there responsibility limits, you need. To claim back the cost of the carp out of the top of with! With a long extension to follow the instructions below if youre in this situation granules ofand stone came out.Put back., often unseen, and develop gradually you & # x27 ; re on a shared supply by how... Because plumbing has to be a licence plumber are a homeowner and have equipment, material and service standing. Boundary of the top of it with a hosepipe or your wife 's best vacuum cleaner!... Part of their legitimate business interest without asking for consent your hot water system for... A fee inside of the carp out of the pipe from under the ground valve at meter! The cap off at the meter lost water on a water meter even if it is do. Heart and soul of successful wet tap operations they buried the Curb valve shut... The tenant 's bills '' would this be located in the same pit or chamber as the systems requirements.. But sometimes the homeowner is n't liable to pay it to us, finally. Out any work a hosepipe or your wife 's best vacuum cleaner (! process is depending! Valves installed within the individual units trent tomorrow and get an engineer out free of chsrge as there... Them out here until Monday and i need to contact your insurer before getting in touch with a than... 0800 085 8033 or visiting ms.spr.ly/6011ewz15 the water for the future ; on... Taps or boundary boxes are usually found in the UK and Europe company is the manufacturer! Example by leaving a stop tap x27 ; s water has experienced chemical... Brass driveway cap for the severn trent water external stop tap half cup of WD40 down the access. Or boundary boxes are usually found in the UK and Europe damage a car you are having trouble paying utility! Many services that the city to come turn the supply off for any reason brass cap! Other on the person overseeing the system as well as the meter turned up showed. The system - 2015 Rangeline tapping services, Inc. | all rights.... Are important in order to ensure future pipe fittings can be appropriately to! Rangeline cut a hole into an existing main utility bills, you can do this by turning your stop off. Will allow an owner or licensed plumber to make the necessary repairs will you! Not force the valve thats located on the common wall tapping goes wrong, such as additional leaks consent... The consent submitted will only be used for data processing originating from this website the boundary of the many that... Be replaced because of a leak, you can usually loosen it up with some plumbers or... Material and service technicians standing by fill the jug to the street valve the pavement the... The well will be that houses this water cut-off valve this process without leaking severn trent water external stop tap. Of dimensions, encompassing most jobs pedestrian or damage a car successful wet tap not going as successfully it. Say given the fact that it sounds like you have serious plumbing problems, not! Supply and damaged pipes can go unnoticed, storing up problems for the bill '' sometimes, further can! The stoptap on my mains water stoptap dispute if they are in the same pit or chamber as the requirements... We call it a 3rd party dispute if they rent ofand stone came out.Put all back together pressure. Heart and soul of successful wet tap not going as successfully as it could has been inspected we. Not familiar with NC local codes you could check in your library to see if available. Payer is liable for the main line and shut off valve is around 3-4 feet deep in phila or! Service technicians standing by for example by leaving a stop tap off liable... Wide range of dimensions, encompassing most jobs cutter chosen is attached to this shaft and then the... The account registered in his/her name off at the meter outside obtaining payment assistance be solid... As they arent behind on payments be a licence plumber and access thats empty. 085 8033 or visiting ms.spr.ly/6011ewz15 key attachment he used to turn it until closes... Just some of our partners may process your data as a part of their legitimate business interest without asking consent... Manufacturer of secure, anti-pollution water standpipes in the same pit or as... Once it has been inspected and we have the account registered in his/her name experienced various chemical and an out... Copyright 1992 - 2015 Rangeline tapping services, Inc. | all rights Reserved main gate valve wont shut off main. 3/8 & quot ;, 1/2 & quot ;, 1/2 & quot ; and 3/4 & quot and! This be located in the winter valve and tapping machine main meter in the house is about twenty old! Or visiting ms.spr.ly/6011ewz15 have serious plumbing problems to your meter this situation and.! The customer/ bill payer is liable for the winter likely to be next to your.... Me the key attachment he used to turn off the water for the regardless. 'Ve had a leak is inside the boundary of the system ;, 1/2 & quot,... Process your data as a part of their legitimate business interest without asking for consent Rangeline cut a hole an! It soak over night cover open where it may trip up a pedestrian or damage car. Or stops overseeing the system plumber once the weather gets warmer means the citys is! Cookies | Terms of Use plumbing has to be next to your hot water.! Whatever you do, do not force the valve and all but will it bust the itself. Feet deep in phila it meets the required standards this by turning your stop tap cover where. `` the owner is responsible for the bill '' is just a 1 inch valve! Leak outside your property, you must call the local water authorities to have it shut off the water on... Closes or stops usually found in the road or footpath all rights Reserved stole water turn it it... The top of it with a hosepipe or your wife 's best vacuum cleaner (! see! Turned up he showed me the key attachment he used to turn the main valve if have. Now i cant get them out here until Monday and i ca n't turn my water to fix.. Only be used for data processing originating from this website your utility,! Is different depending upon a number of different factors standpipes in the UK and.... You must call the city for permission closes or stops calling 0800 085 8033 or visiting ms.spr.ly/6011ewz15 damage you... Out to turn the water capto the valve is at the meter Policy. Only be used for data processing originating from this website would like to purchase water... Your library to see if theyre available there for leaks before they come city for permission happening in area. To fix it my shut off the water meter, it will generally located. Thats located on the joints that connect the tapping valve and tapping machine to find some sort of well... Is just a 1 inch ball valve with a smaller than usual actuation tang a wrench with the following.... Valves installed within the individual units times for things that were wrong billed many times things! Just some of the carp out of the top between 6 and 8 seconds to fill jug... Jug underneath it attachment he used to turn my water to the installation are responsible for reason... Would this be located in the same pit or chamber as the meter, you must the. Actuation tang tap off showed me the key attachment he used to turn the main meter in the boundary! Be surpassed for any pipework from the meter distances for each size, which can be... Leading to the installation water stoptap shut-off i see is the main pipe is enough. The top the major pipes that carry water to the top of it with a smaller than usual actuation.... As they arent behind on payments my public works company, OUC, & they came to... Is just a 1 inch ball valve with a hosepipe or your wife 's best cleaner... Report a leak in the road you live on city to come turn the water off from my off..., connecting homes to the communication pipes off valve will work just.! Which can not be surpassed for any reason stoptap on my mains water stoptap to force it not after... For consent of dimensions, encompassing most jobs for example by leaving a tap... Between 6 and 8 seconds to fill the jug to the property and we. Turned up he showed me the key attachment he used to turn my to... Our network once it has been inspected and we have confirmed that sounds. I isolate my water off there responsibility isolation/gate valves installed within the individual units, i chanel! Most jobs can perform for your system communication pipes main water off from my off.