T, I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. So I went to Mercari and had issues trying to get to them through their website because the website kept detouring me back to the seller. Not sure if it's different for sellers. It's up to the seller to agree or deny the cancellation request. I gave him a discount on an original UK pressing of kind of blue and sent him the item. No I have learned to just deactivate the listing for a while and re-list it later, if at all. Well a few weeks later since it was shipped to Hong Kong it took awhile. I got a half-assed "I'm busy" excuse, and the label was created that evening. Well, I daresay Im holding my breath I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. Save my name, email, and website in this browser for the next time I comment. Im confident mercari would review my 12 photos In my listing of a flawless ring and see such a claim is ridiculous. Look for hot hustles -- jobs that, There's a booming market for marketing mavens and, where this job once required college, all you. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. In the end I am still out my own money and nothing to show for it, and am left feeling like I should never use this app again having been left feeling like I will just continue to be cheated and have to spend more to return item items. Backed entirely by Japanese venture capital, Mercari is now valued at more than $1 billion and is building an e-commerce empire in Japan to rival the likes of Amazon, eBay and domestic Japanese giants like Rakuten. It seems as though you failed to understand that although your app cover shipping it doesnt cover the time lost, gas cost, packaging for said return, and multiple steps that a buyer must go through in the meantime no repercussions fall upon the seller who is still enabled and allowed to continue selling faulty products to other customers. The company makes discounted shipping available to its sellers, if you're looking for a turnkey experience, but if you sell on multiple platforms you're free to keep up your existing relationships with shipping companies. This may include limiting your account access and/or taking other corresponding actions as determined by Mercari in its sole discretion. No one would help me and transfer it in another way. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. As far as other concerns, slow down and read everything. Do a better job at informing the buyer that Mercari is not a Retailer. I would have sold it locally even for higher price. Mercari does not limit your account for any specific amount of time, but your account may be subject to restrictions if Mercari detects any suspicious or fraudulent activity. I sold a watch at a discount and the guy claimed the crystal was cracked. Whether I get my money back will be anyones guess but such is Mercari. Im able to dress nicer now than Ive been able to since a red light runner hit me, blew out the bottom 1/3 of my spine, ended my career and marriage several years ago. After selling 37 items on Mercari alone, I dealt with 3 issues with buyers. For heavier items such as books or home goods, you should consider using a medium-sized box or larger. I appreciate it!I shall send the seller one final message and give them 24 hours to reply before doing it. Like I said it was in a flight case so no need for a box. She never mentioned of any damage on the product until after the purchase. They dont give a fuck about BOTH buyers and sellers. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). I used the site one time and lost $30. This made my friend a beneficiary of my account, a second person on my account, and something very forbidden by Mercari. FRAUD. I sell vinyl records on mercari. Tried on several times to make purchase. Ultimately, the decision between Mercari and Poshmark is simply a matter of preference. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. I understand that but why wouldn't it at least scan at her post office? They were also very slow to respond to prior to sale messages. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) I listed a ruby and gold bracelet from the late 1800s. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. However, if the buyer doesnt rate the seller within three days, Mercaris system will trigger payment anyway. And you cant leave accurate feedback because of how Mercari works, so you dont know the crappy sellers ahead of time. YES! Each country has different requirements and regulations to consider, but Mercaris Help Center can provide you with more detailed information regarding international shipping options. I used the weight and dimensions calculator and entered 8 lbs. I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. Thank you for your input! 1000s of dollars down the drain I just accepted them without inspecting them. The standard time is three days from when payment is submitted unless otherwise noted. There are two big differences with Mercari vs. other sale sites: 1. 2. WTF??? I had already used the money from it for bills. First claiming she had overspent. It happens constantly. End of Rant! All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. I specified a hairline crack in the listing with pictures. Mercari is generally considered to be a very trustworthy and reputable platform for buying and selling items. I am left with no time to give a real review after discovering Ive been sold mislabeled inaccurate products. When it was finally returned it was in a big cardboard box about the same size. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. This is a big problem, for the system did so before I could look at my purchase and rate it myself. Received email from mercari seller has shipped your item. I need a little profit to buy more items to offer for sale. She never sent my item back, kept it and tried to get the money. I havent had any real problems with my sales at this point. He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. Think about it. Many sellers will include their shipping policy in the item description, so be sure . If the seller does not ship within the stated shipping timeframe, the buyer is given the option to open a case and request a refund. After 3 days with no shipment notice, you can cancel. I was a little puzzled because it wasnt needed. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. I have never had such a bad experience with a company as I did this one. Avoid this Common Scam on Mercari. I put it on my like list and wait until it is affordable enough for me. Listing it below one I seen simular, I sold and shipped it promptly. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. By: Author Olin Wade (Remodel or Move Stuff). Agree with all comments posted. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) On Bonanza, you can specify your own return policy and set the conditions. Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. I guarantee that any woman who sells jewelry has worn at least some of it themselves. They still approved it. I call it an educational expense. Amazon is my choice. No wonder eBay sellers hate people with PO BOX address. Ill be deactivating my 2000 listings and leaving their site over this, off principle alone. I believe the cancellation would go on their account not yours. Think about it. Contact Mercari and they will cancel for you and not ding your account. I also find its a good place to Buy, but not to Sell. Sometimes an order can be delivered to the wrong address. I wasnt able to drive to the post office, thats 35 minutes from my house. Why is Mercari still allowing her to sell on their platform? the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. I had it completely serviced before I shipped it in its flight case and recorded video of everything working just in case. Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. Thank you very much for the solid advice!I sell stuff occasionally on Mercari and was worried I would be slapped with a cancellation mark if I did it like that, but you have cleared my doubts! Ive had 2 refunds as a buyer with no problems, no problems with transferring money out (thank God) and Im still doing ok-ish, fairly well as a seller, and I buy on occasion, thankfully its been ok so far. He unblocked me long enough to ask if we could please stop with destroying his business because it really impacted his clout with the actual club owners over there. Sometimes the tracking will update to show that the item was delivered before the package actually arrives. After you complete your purchase, well create a prepaid label for the seller so they can ship your item hassle-free. All new listings will be subject to the new fee on October 1, 2020. I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. The free shipping offer is only available for standard, ground delivery within the continental United States for Mercari merchants that offer it. Though the seller did respond to me and told me that she called the post office and that they said things are moving slow right now. One begins to feel as if Mericari is working with these scammers to cheat people with no repercussions to the vendor, who I am sure appreciates getting their fake items back to send to another victims. There are sleazy people and good, honest people. I had one seller cancel after saying the item had been shipped. Each month, Mercari evaluates sellers on their customer experience metrics, including the number of items sold, customer feedback, and resolution rate.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. 8 lbs with buyers shipping policy in the item description, so you know! 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