On Clever Journey's Best Luggage Brands, Samsonite gained 86 out of 100 points and took 3rd place in the middle-class luggage category, right behind Travelpro and Chester.. Colors loading. Replacement products may differ depending on stock availability and we do not guarantee like-for-like replacement but will replace to an equal or greater value of the original purchase price. 99 save 83% MKF Collection Christine Satchel & Wallet by Mia K. . On top of that, the bag is fairly lightweight, weighing 6.5 lbs. Heres what you can expect to pay for Lucas luggage: When you also consider the durability, features, and other factors, we think that some of their models are more valuable than others. What Items Are Not Allowed In Checked Luggage? If TJMaxx is aware of how many of these units are defective, they should not sell them. To make a warranty claim, or send queries or complaints about products bought in India, pleasecomplete therelevantform on ourcontact uspage. Estimated Delivery Date. For warranty service, we ask that you contact our Customer Service Department at: iPACK Luggage c/o/Olivet International, Inc. 11015 Hopkins Street Mira Loma, CA 91752 1-800-856-9119 . Airline baggage handling is the most common cause of damage to luggage. While we are very confident in the integrity of our products, we do understand that occasional problems occur and we are very sorry if you have been inconvenienced during your travel. Pine Brook, NJ 07058. In this Lucas luggage review, well take a look at their durability, customer reviews, warranty, prices, features, and how they compare with alternatives from other brands. Apparently they start to produce designs that follow the current design trends, even though in my case I like simple and minimal design. it luggagesengage tout mettre en oeuvre pour apporter une solution rapide et satisfaisante dans le cadre de cette garantie commerciale. Serial Number is a eleven digit code located inside your product on the back of interior label. However, there are also cases that have for decades. Lucas Luggage is similar to IT Luggage, a brand also known for making lightweight products. Should the luggage suffer damage during that time period, please contact the responsible party immediately. Having double wheels instead of regular ones is better because theyre more durable, the rubber around the wheels will last longer, and they usually roll smoother. Hardsuitcases.us. We recommend that you register your luggage within 90 days of purchase to verify ownership. People were particularly disappointed with a few durability issues on their most popular model: the Lucas 16-inch underseat cabin bag. Warranty for Lucas Luggage. Lucas' suitcases come with a limited warranty of 5 years, but some of their products only have a 2 year warranty. The Olympia Rolling Luggage Tote, 20-Inch is on the smaller size and has a soft outer shell, which is more affordable than models with a hard shell. Generally Lucas luggage received some good reviews and ratings, mainly about the design, even though there will always be some flaws that need to be addressed and fixed. ( 4) This marvelous Lucas luggage set comes with 5 years Lucas luggage warranty covering the manufacturing defects warranty. By Alexios Georgakopoulos | Last Updated October 17, 2022. Your email * First Name * Last Name * Product Style * * * * * *. 0000006869 00000 n It is top-quality for people who appreciate the product because it grants an expandable suitcase with spinners wheels, the Lucas hard cases are top-of-the-heap solution for your next journey. Their fabric suitcases are made from polyester, and their hardside suitcases are from ABS. Product Registration. So, we can say that theyll undoubtedly be a solid choice for those who are looking for something affordable and dont travel too often. *. This is Ms. Porter, I Purchased a Lucas suitcase in August went on 1 domestic trip an when I returned the suitcase was cracked over the wheel. Text. Get exclusive offers and product . It rolls beside you with its two inline wheels and telescoping push button handle. Inspect your product immediately after receiving it from the transit company. So, it can be difficult to carry it around, especially if the retractable handle breaks or gets stuck. Please submit the following information on the form bellow: They all have the same design and can hold 35, 69, and 100 liters respectively. Very disappointed in this product. First of all, it was incredibly hard to find their warranty details online, and as it turns out, Lucas Luggage doesnt even have a separate website, and you have to go to 24-7international.com/warranty to fill out the form. Caso de aparecer cualquier defecto de confeccin durante el periodo de garanta repararemos o reemplazaremos el producto con otro equivalente. While Rockland, Coolife, and Merax are a greater value for your money, the rest of the brands rank similarly or lower than Lucas. We also participate in other affiliate programs. Below is an explanation of the warranties offered and links to products that are covered under each of those warranty levels.. Heys 10 Year First Class UNCONDITIONAL Warranty. You need a copy of the receipt or invoice. I'm not satisfied! Lucas Luggage is a travel brand under 24/7 International LLC. 0000000816 00000 n We strive to help you find the perfect gear,backpacks, suitcases and travel items to fly comfortably and travel the world! To register your luggage . . Return to Store : . $299 $ 49. You can choose from the different color options available. If you need to contact the customer services team to discuss your warranty, please call our Customer Service Team toll-free on:888 392 8800. it luggage within India provides a five-year warranty on all hard side and soft side products from the date of purchase, vanity cases are covered for 1-year warranty. LondonFog.com under Contact lists 212-597-4750. PAY LATER. If we issue a username and/or password to you, you agree to protect such information by, among other things, keeping your password and other information relating to your account confidential. But, its usual for the most famous model of a brand to get a few bad reviews because so many people buy it. *Pictures must be in JPEG, JPG or PNG format, no larger than 2MB. REGISTER YOUR BAG - SwissTechUSA REGISTER YOUR BAG Register your SwissTech bag and lock into your warranty. Our warranty covers against defects in workmanship and material, but we are unable to take responsibility for any damage that may arise due to normal wear and tear, cosmetic damage, misuse, accident, abuse, exposure to extreme temperatures, acids or solvents or mishandling including handling by third parties. E: customerservice@24-7int.com. Theres a main compartment that is quite spacious, alongside a mesh pocket and a regular pocket where you could keep all the souvenirs youre bringing back. Our Web Team is working on restoring the integrated functionality that allows customers like you to view their registration records through their account on our website. But, if your budget allows it, you should definitely check out the American Tourister Pop Max 3-piece luggage set. If youre looking for an affordable lightweight carry-on, the Lucas Ultra Light Carry-on is a rock-solid choice. Lucas is a brand operated with a company called 24-7 international located in Montville, New Jersey, and specializes in travel goods throughout the world. Like most on this site, I purchased Lucas brand luggage from a local TJMaxx store for a trip. USB port option. This warranty provides reassurance that should any fault or defect become apparent during the warranty period we will endeavour to repair, provide new parts, or replace your luggage. In cities, where we do not have our office or vendors, the customer shall courier the bag for any service required to our facility at their own cost. All fields required unless marked optional. It also comes with four spinner wheels and a retractable handle, along with an extra handle on the top so that you can maneuver and carry the suitcase around. From $151.19 ( $50.40 per item) $199.99. Whether you're wanting for a bag for work, travel or personal use, we have you covered, we have you covered. Lucas priced their luggage really cheaply, and everyone can get a piece with a reasonable price. It was damaged due to poor quality on the first leg of my flight on 6/12/22. Hint: Start typing the first line of your address. What We Like Most TSA lock combination permitted. I feel duped over the whole transaction. Replacement for warranty-approved bags will be done after damaged bags are provided to it luggage. Explicacin de cmo ocurri la falla / dao. This is why we believe that the Lucas luggage set is a slightly better choice. To register your luggage, you will need to click on the start button. File does not meet upload requirements,please check again. Locus luggage offers a five-year manufacturing warranty. Claims need to be registered before leaving the airport at the airline customer service desk. Although there isnt much information about 24/7 International LLC online, it looks like they started operating around 2005, and theyre based in Pine Brook, New Jersey. Or, you could opt for the American Tourister 4 kix underseater. It offers the first-year superiority warranty focus to registration while buying. trailer Initial Complaint. I trusted the TJMaxx brand, not the Lucas brand. Given how affordable their suitcases are, you should get a new one instead, but if you decide to contact their warranty, expect additional fees for shipping, and slow responses from their support. <<65FB7355671FA8439595F71021F079A1>]>> The main compartment is very roomy because the suitcase is expandable, and it comes with tie-down straps. Your suitcase, therefore, is to be returned to the store with your proof of purchase. The standout offering? Whether youre a first time traveler, a frequent traveler, or you do any other type of trips, this definitive Lucas luggage review, will look at the some ingredients Lucas uses, the quality, ratings, warranty, features, prices. Another great option is the American Tourister Belle Voyage 21-inch carry-on (full review over here). Sometimes their bags are slightly heavier than advertised. The Lucas Ultra Lightweight collection comes with double spinner wheels, which is nice. 1-800-299-8864. Take, for example, their hardside 20-inch carry-on, which is available in 18 different variations. it luggageUSA Ltd.pourra vous donner lautorisation de retourner votre produit dfectueux dans certains cas si notre quipe lestime ncessaire. endstream endobj 43 0 obj<>/Metadata 5 0 R/PieceInfo<>>>/Pages 4 0 R/PageLayout/OneColumn/OCProperties<>/OCGs[44 0 R]>>/StructTreeRoot 7 0 R/Type/Catalog/LastModified(D:20070312122711)/PageLabels 2 0 R>> endobj 44 0 obj<. You can not control them at all. Whileit luggageUSA Ltd. will repair, or replace your luggage at our expense, if a defect in workmanship is found, the consumer is responsible for all freight charges as this guarantee does not cover transportation costs. All three pieces are virtually identical, just in different dimensions. 0000008719 00000 n It has a fully lined interior as well as tie tapes . Register to receive special offers from Travelpro Review the fields highlighted in red before continuing * Required Fields Your product Style Number (First seven characters only) * Display model number help Your information First Name* Last Name* Email Address* Phone Number* Street Address* Apt / Ste Zip Code* City* E: customerservice@24-7int.com. 0000006427 00000 n On the other hand, Lucas luggage hard shells are made from ABS / PC ( ABS and Polycarbonate ), the two materials are solid if combined together but easy to crack under intense pressure. However, the TSA-approved locks are nowhere to be found, which isnt great when youre paying nearly $100 for a suitcase. The Lucas Ultra Lightweight carry-on lacks proper side handles. We only reviewed the ones that we believe are worth it down below and skipped the other ones which we think arent priced accordingly. Later down in the full review, well go into more detail on each category and explain why they gained that specific score. Call them. Price and other details may vary based on product size and color. Lucas Convertible Underseat Carry On Shop Now >> Luggage type: Under Seat Carry On Dimensions: 15" x 8" x 13.5" (22") Weight: 5lbs (2.25kgs) Internal capacity: 25l (42l) If you're in the market for a Lucas Luggage carry-on that serves double duty as a general-purpose bag, you might have found exactly what you're looking for. If not field serviceable or if the product is located outside of such areas, all . Pine Brook, NJ 07058 So, overall, Lucas isnt the best affordable brand on the market, but it manages to keep a balance in all aspects, which is why wed still recommend buying one of their carry-ons (or one of the products weve included below). For international customers, warranty goes into effect from the date of purchase. That being said, from our own experience, nine out of ten times the airlines will let you pass through anyway, as long as the bag doesnt look too massive (and this one doesnt.). The same can be said for the features found in Lucas luggage. 0000018467 00000 n Easier. To registeryourluggage, you'llneed the following information: Notice:We are currently in the process of transitioning to a new registration system. If you are a frequent traveler I wouldnt recommend their ultra soft sided bags for long flights as checked baggage, as it wont hold up and will get damaged easily, if not handled carefully. 5 best suitcases according to Bestreviews. To be frank, Lucas warranty is one of the shadiest ones weve seen. Showkoo Luggage Review, What To Do If Your Layover Is Too Short? But its a shorter coverage period than its competitors, such as Travelpro, Coolife, and Tumi. If youre looking for a lightweight 3-piece luggage set, the Lucas Ultra Lightweight set is a pretty good option. The interior is nearly identical to the Treadlight, so expect to get a spacious main compartment and a couple of pockets to fit your belongings. . Although Samsonite isn't the absolute winner on our leaderboard, they lived up to their name. 100K Luggage, Handbags, Carry-Ons and More. Usually, affordable luggage brands come with pretty bad spinner wheels, which tend to fall apart after a while. Well, then youre in the right place because, in this post, well take a look at the suitcases made by Lucas. Registration - Skyway Luggage. Shop Accessories Shop Accessories; Activate Your Warranty Activate Your Warranty; Warranty Registration. Hardside Luggage Set, Created for Macy's $620.00 Sale $299.99 Cette garantie ne sapplique pas aux dommages imputables une utilisation abusive (comme le transport d'objets inappropris), la ngligence, des accidents, lusure par frottement, une exposition des tempratures extrmes, aux solvants, aux acides, l'eau, une usure normale ou des dtriorations durant le transport (lignes ariennes, par exemple). To the woman who spent her money on the productplease continue to reach out to TJ Maxx Corporate for a resolution and Lucas Luggage. About the Shop. endstream endobj 66 0 obj<>/Size 42/Type/XRef>>stream The suitcases interior is pretty basic and nearly identical to what you can find on the other Lucas luggage. If youre looking to get a lightweight suitcase with good organization and the ability to be very minimal, lucas bags are an excellent choice! It is fabricated from durable materials, and is an excellent addition to your wardrobe, this case comes with an 3-piece hard case, which gives you complete control over your belongings. The only other affordable brand that got the same rating is SwissGear. **Time frame of warranty may differ from country to country please check your warranty hangtag which accompanied your product at purchase to confirm the length of warranty or check the details below. 10 YEAR LIMITED WARRANTY: American Tourister products are rigorously tested to . Heys offers 3 levels of luggage warranty depending on the product you have purchased. Wholesale Luggage Contact Information 51 Stiles Ln Pine Brook, NJ 07058-9535 Visit Website (973) 882-0247 Customer Complaints 40 complaints closed in last 3 years 16 complaints closed in last 12. But other than that, most people were happy with their purchases. Free shipping on all orders over $99.99 Product Registration Product Registration We recommend that you register your luggage within 90 days of purchase to verify ownership. Shipping Fees may apply. Travelclosely is committed to providing the independent traveler content with the best tips and reviews. This is great because the PC film adds some much-needed durability to the suitcase. 0000002922 00000 n Spacious compartment for unlimited packing. In dimensions, its slightly above the 22 x 14 x 9 limit in length. The hard case is conjointly spacious, so you can store your items easily. Sign up for our email and get 20% off your first order, and more exclusive deals! This isnt too advanced, but its what you should expect at these price points. As a TJ Maxx employee - a customer service coordinator, to be exact - I can assure you that the manager was correct in refusing your return. If the customer wishes to upgrade and buy any other expensive product, the customer will be required to pay the difference. For nearly 40 years our luggage collections have offered modern design, excellent quality & exceptional value, with styles to suit everyone. 0000004704 00000 n Register your information below and enjoy our "10 Year Warranty" plus a quick and easy access to our customer care center. And yes, file a claim with the airline. Under the same name, the company is operating a few other luggage brands Andiamo, Pathfinder, Ciao, Steve Madden, Nicole Miller, Caribbean Joe, Rosetti, Lily Bloom, and Kathy Van Zeeland. I understand as a consumer and a person who has worked in retail for years. Many of today is polycarbonate luggage. The warranty is not from the store, it is from the manufacturer. Travelandleisure. 1 EAST 33RD STREET 8TH FLOOR. What surprised us the most was that this bag has a side handle. I had to use duct tape to keep the luggage secure for the return flight. BORG Automotive A/SBergsesvej 128600 SilkeborgDenmark, (c) 2019 Lucas A/S Privacy Policy Terms of Use. I bought this item in part because of the warranty. On may 15, 2022, I purchased 2 roll-around pieces of ***** luggage, which . Its really affordable, which is why you wont be too disappointed when something breaks. Read best hardside bags available. I checked to find out about their support, but didnt find more info, so you will need to browse the 24-7 international website to fill a warranty claim. Replacement products will be covered by the warranty equal to the length of time remaining on the warranty of your original purchase. People said that its just the perfect size for short one or two-night stays with enough room for a few pieces of spare clothing in the main compartment. Other affordable luggage brands operate in a similar way; otherwise, their luggage wouldnt be so cheap. 0000022838 00000 n 51 Stiles Lane Freeform Hardside Expandable with Double Spinner Wheels, Checked-Large 28-Inch, Black, Winfield 2 Hardside Expandable Luggage with Spinner Wheels, Carry-On 20-Inch, Brushed Anthracite, Luggage 3 Piece Sets Hard Shell Luggage Set with Spinner Wheels, TSA Lock, 20 24 28 inch Travel Suitcase Sets, Orange, Midtown Hardside 4-Piece Luggage Travel Set, Rose Gold, Andante 2 Wheeled Rolling Duffel Bag, All Black, 32-Inch, London Hardside Spinner Wheel Luggage, Charcoal, Carry-On 20-Inch, Luggage Expandable Suitcase PC ABS TSA Luggage 3 Piece Set Lock Spinner Carry on (Teal blue, 3 piece set), Fashion Softside Upright Luggage Set, Charcoal, 2-Piece (14/19), Luggage 3 Piece Set Suitcase with TSA lock spinner softshell 20in24in28in (Black. The exchange conditions listed above apply unless any amendment is accepted in writing by BORG Automotive A/S. If you want to know more about finding the perfect product for you, including our expert's tips and tricks, read this article . The company has many other brands, like Ciao, Pathfinder and Andiamo. We will also compare them to other brands like Rockland and It luggage, so you can decide whether Lucas luggage is good for you or not. To be frank, Lucas' warranty is one of the shadiest ones we've seen. Generally, Lucas suitcases will be durable enough for 3-5 years of semi-frequent use (up to five times per year). We apologize for the issues we are experiencing and are here to help! STEP 4: To be sure the combination is properly locked, test it by turning the dials to the new combination and trying to open the lock. The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. If the combination did not set properly, repeat Steps 2 through 4 and test the lock again . Make sure you retain you proof of purchase for warranty purposes. Lucas does not offer one warranty for all types of products. Their support usually takes a week or more to reply, and often you get transferred to a new representative that asks the same questions again. The overall verdict was a positive one. I purchased a piece of Lucas Luggage at the TJ Maxx store in Winter Haven Florida in April of this year to be used on a trip in the fall. For its price, it holds up pretty well. The luggage had a 5 year warranty when I bought it but when I took it back to the store I was told by the manager that TJMaxx did not accept returns after 30 days and that they did not honor manufacturers warranties. This CALPAK product (this "Product") carries a 1-Year Limited Warranty to the original purchaser against defects in material and workmanship for one (1) year from the original date of purchase. Some chic print and designs (easy to see at pickup at luggage carousel). Si bien it luggage USA Ltd. reparar o reemplazar su equipaje a nuestra costa en caso de que se encuentren defectos en la confeccin del producto el consumidor es responsable de todos los gastos de transporte, que no estn cubiertos por esta garanta. Si le dfaut de fabrication est identifi,it luggage USA Ltd. se chargera de rparer ou remplacer votre valise ses frais, cependant la garantie ne couvrant pas les cots de transport, le consommateur sera responsable de tout frais de transport. While that doesnt mean that the brand is bad, it does mean that some options in the affordable range are much better. The main difference is present in the tie-down straps, which have a different design. Essentially, they only design and sell the luggage, and the whole manufacturing process is outsourced. Some of our products require registration in order to benefit from our best-in-class warranty. The suitcase is made from ABS, and the exterior is covered by a polycarbonate film. 67 0 obj<>stream Lucas does not offer one warranty for all types of products. A lot of their customers are repeat buyers. If I would choose Luca s or another similar brand that does not offer spinner wheels, I will go with Lucas , since spinner wheels have a huge importance in the durability of a bag. And if youll be using this bag frequently, eventually, it will break. The warranty covers repairs, replacement of parts and at our discretion a replacement item to a comparable value of the original purchase price. we are experiencing and are here to help! it luggageUSA Ltd. podra autorizar la devolucin del producto defectuoso en determinados casos en los que una revisin ulterior sea precisa. However, there are also cases that have for decades. 0000013097 00000 n This will surely increase the credibility of your complaint. At the heart of what we . If the customer wishes to buy a low-cost product, a credit note or gift card for the difference shall be provided. Robustness also another good point of this collection. Check us out! %%EOF 0000023328 00000 n At time of sale, a surcharge (deposit) is invoiced in addition to the price of the unit. Copyright 2007 - 2023. Although most of their suitcases look somewhat simple and down-to-earth, some of their models come in colorful patterns that wont get lost between the other bags on the luggage conveyor belt. 0000001494 00000 n No. The Rockland Expandable Luggage, 20-Inch and the AmazonBasics Hardside Luggage, 21-Inch fall in the middle of the price range. Overall, this suitcase isnt only beautiful, but its also fairly durable. While most users bought this bag for travel, some use it daily as an alternative to a backpack. Read best hardside bags available. LUCAS Designer Carry On Luggage Collection - Lightweight Pattern 22 Inch Duffel Bag- Weekender Overnight Business Travel Suitcase with 2- Rolling Spinner Wheels (SEA FORM) (FLORAL CREAM) Brand: LUCAS $6999 FREE Returns Color: FLORAL CREAM Even though Samsonite always delivers it may be slightly expensive compared to other luggage brands like IT luggage, Coolife and Rockland. Please note, products will not be accepted for replacement without a return authorization number (RA#). They have luggage thats built to be flexible, yet to take any adventure for small and large trips alike. Warranty Service. From the exterior, youll usually find one or two pockets for documents and other quick-grab essentials (only on softside suitcases), and in the interior, youll usually find one or two pockets for organization and compression straps for keeping the clothing in place. If TJ Maxx is not going to honor warranties then they should not be affixed to items. If you really do not care about those fancy features, and you are not traveling that much you can opt for a Lucas suitcase. Pas de residencia2. Country. You're covered by the Heys First Class Unconditional Warranty . Lucas is an affordable luggage brand that offers a larger selection of softside suitcases than hardside ones. Apart from that, the bag features a retractable handle and four spinner wheels, as well as two pockets on the front for easy access to documents. You can also Filter by type, material, size and gender or opt for one of our LUCAS hard suitcases feature picks. All bags are expandable, come with four double spinner wheels, and have the same setup on compartments and handles. Cette garantie est destine vous assurer des droits lgaux spcifiques. In total, this luggage set weighs just 19.6 lbs, which is really light. Here are some pros and cons of the Lucas suitcase. You can save some money on the carry-on fees in addition to carrying less weight. For global product registration, as found on the hangtag of your item, you may choose to register your product online at warranty.delsey.com. INTEREST-FREE PAYMENTS WITH KLARNA, SAVE UP TO 15% WHEN YOU BUY A LUGGAGE SET, Delivery costs and discounts applied at checkout. Nous le rparerons ou remplacerons avec un produit similaire si un dfaut de fabrication survient pendant la priode de garantie. This duffel bag is especially great because it only weighs 4 lbs.