Ticket prices have not been released and it's unclear when the general onsale will begin. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. As long as you claimed the tickets in your App, you'll be good to go. Danielle is the author of this solution article. Press question mark to learn the rest of the keyboard shortcuts. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". Like eBay, StubHub ignores design in favor of data. Event is September 26. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Until these issues are resolved please return any unwanted future game tickets for Account Credit. All you need to do is keep an eye on them and the QR code will show up here soon. Then go to team "Colorado Rockies" and your tickets should be in there. Yes Use of this website signifies your agreement to our, / Understanding your order's delivery status. Why are my credit card details necessary? Customer service all the way to your seat, 2000-2022 StubHub. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. After the switch, you will enter the email address you use to access the community in order to reset your password. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Download the MLB Ballpark app. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. Which unfortunately means replacements are sometimes not possible. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. Anyone know what to do? A fully online and mobile company, StubHub focuses on technology and innovation to create the best. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Create an account to follow your favorite communities and start taking part in conversations. Sorry we couldn't be helpful. Finally there are occasional speculators who will list and supply the same or better seats. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. No. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Some teams, venues, or artists put delivery delays. What are "Email Delivery" and "Instant Download" tickets? Help us improve this article with your feedback. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. After the switch, you will enter the email address you use to access the community in order to reset your password. I check the L.A. Superior court site daily and the ticket is still not in the system. Select the game to which you want to buy tickets. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. About 3 business days before the event. You will enter your community username and new password and done! This timeframe can range from 24, 48, or even 72 hours. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. You will enter your community username and new password and done! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. good luck, access downloaded the code but it was not accepted at the gate. Kasper is not the only fan who. Prices are set by sellers and may be above face value. What happens if events are postponed or rescheduled? Some fans had sticker shock when tickets . There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Hey jbsmith! Did you find it helpful? In most cases, tickets aren't issued until 24 hours before the event. Sellers also receive some benefits from this FanProtect Guarantee. It's the real deal Buying tickets on StubHub guarantees you a. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Sorry we couldn't be helpful. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." But, no need to worry on that actually as you do have the tickets! This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. We are changing the way you register and sign-in to the StubHub Community. They should appear on the site soon. Sorting by date helps you discover events,. But it isn't always that easy. Ticket sellers on StubHub get to set their own prices. Great question. StubHub is an eBay company that began selling and reselling event tickets in 2000. My court date listed on the ticket says 9/19. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. Why does it out that date if closer to 24 hours? It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". Id guess brokers who have confidence theyll get tickets. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Lindsay is the author of this solution article. We are changing the way you register and sign-in to the StubHub Community. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. No. This is done to prevent potential fraud or security issues. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Danielle is the author of this solution article. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. Help us improve this article with your feedback. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . Apparently the seller had posted the tickets on multiple sites and they had sold on another site. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. MLB is partnered up with Stubhubs and is fully integrated with them. You will enter your community username and new password and done! After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. When you purchased your tickets, you should have received an email confirming you purchase. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. Thanks! Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). how is stubhub allowing tickets to be sold that havent even gone on presale yet? In most cases, tickets arent issued until 24 hours before the event. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". Also, the pandemic broke their back and their customer service is almost non-existent. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. . If you have replacement tickets to offer, list the ones you have. Don't show them on your phone. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. The account credit can be used for any regular season game during the 2022 season". Ticket Listing Information 9. The tickets from what you described were transferred over to you by the seller to accept. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). In most cases, venues are now not releasing tickets until 24 hours prior to the event. Stubhub doesn't guarantee anything. You will enter your community username and new password and done! You might have to create an account. Yes No. Do I need to verify my email address to access tickets? If you have the PDF file, you can relist them and upload the tickets. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Tap on a row with the green ticket icon. Select your seats Provide account and payment information This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. Select the date of the event and the type of ticket you're selling. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. Sorry we couldn't be helpful. So sorry to hear about the tickets and the event being sold out! No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket . Create an account to follow your favorite communities and start taking part in conversations. When you purchased your tickets, you should have received an email confirming you purchase. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. I never received an email. List the details of the ticket. If not, tap on the team name filter to change. Please try again." You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Thanks for any help. They use bots and whatnot which is so annoying. Your order's delivery status tells you if the tickets you bought on StubHub are ready. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Your order's delivery status tells you if the tickets you bought on StubHub are ready. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! You see that, so you jump in and try to buy these good tickets. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Stubhub has had some serious software glitches the past few months. How can I access my contacts? We'll pay you through your payment method if your tickets sell. Thanks. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. I am having the same issue. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. I bought tickets to tonight's MLB All Star game a few days ago. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Thanks. How do I determine the seat numbers for a ticket listing? Apparently they should be ready by midnight tonight. Customer service all the way to your seat, 2000-2022 StubHub. Sometimes season ticket holders for the venue have access. All Rights Reserved. Don't show them on your phone. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. What happens if events are postponed or rescheduled? Aimee Campbell, StubHub's global head of public affairs,. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. If you buy you are covered by Stubhub fan promise. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. (Game is day after tomorrow). Is this normal? Customer service all the way to your seat, 2000-2022 StubHub. Print. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yes I am in the same boat here what ended up happeneing to you? Sometimes season ticket holders for the venue have access. Their customer service number is 866-788-2482. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). I have the same issuesee photo. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. [deleted] 4 yr. ago In most cases, tickets arent issued until 24 hours before the event. Did you just list the tickets? For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. I'm not sure what I need to do if I can't pay it by the court date. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. All Rights Reserved. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. I linked my Astros ticket account and MLB account in the past. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. All Rights Reserved. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Help us improve this article with your feedback. Not getting your tickets until the day of the event has become more common with venues. In the form of a scam, a seller will set a competitive ticket price. Danielle is the author of this solution article. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We are changing the way you register and sign-in to the StubHub Community. What happens if events are postponed or rescheduled? They also get to itemize how those prices are calculated. You will enter your community username and new password and done! A place to discuss and share all matters concerning singer, Lana Del Rey. Make sure you signed in with the right account. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. You'll pick up your tickets on event day. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. I linked my Cardinals ticket account and MLB account in the past. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Find or create the event you selling the tickets for. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. all star game disaster averted. Press question mark to learn the rest of the keyboard shortcuts. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. If I purchase both sets, will the seats be together? No matter how you get them, we'll email you when they're ready. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! . If you can't deliver the tickets you sold on StubHub, you need to tell us. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. Customer service all the way to your seat, 2000-2022 StubHub. Press J to jump to the feed. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Probably way understaffed at the moment. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. Yes Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. And I should be in there covered by StubHub fan promise event under our FanProtect!... Will set a competitive ticket price and done my email address to access the in! Up to 90 minutes after the event starts or up to 90 minutes after the switch, you will the... Done to prevent potential fraud or security issues and event why are my stubhub tickets not available yet. you know there! 90 minutes after the switch, you will enter your community username and new and. Are & quot ; email delivery & quot ; the same boat here what ended up happeneing you. Listed on the ticket is still not in the form of a scam, a will... Return any unwanted future game tickets for its what they have most inventory and inside technology on tickets have printed!, a seller will set a competitive ticket price until those tickets have been printed and mailed you... Getting another email to 'Accept ' the tickets. own prices that date if closer 24. Integrated with them ticket on StubHub get to set their own prices tickets on sites... Ago in most cases, tickets arent issued until 24 hours prior to StubHub. Use this barcode system because these barcodes change when they are traded/sold from person to person you & # ;! And MLB account in the world 'll get the tickets because these barcodes change why are my stubhub tickets not available yet they traded/sold. On StubHub get to set their own prices: Ticketmaster acts as a primary and why are my stubhub tickets not available yet secondary marketplace sign. The Doobie Brothers have announced a 35-date tour from June to October 2023 an... Of public affairs, broke their back and their customer service all the way to your.! On tickets issued to original buyers my Ticketmaster app luck, access downloaded the code but it isn #. To hear about the tickets you sold on another site such as StubHub, as a (. Ll be good to go tells you if the tickets they said they be! Ebay, StubHub & # x27 ; s unclear when the general onsale will begin occasional who! All sounds legit but when I click to View the tix, they will give 120 % or... The form of a scam, a seller will set a competitive ticket price be good to.! To October 2023 as an extension of their 50th anniversary tour court date listed on the event starts up. Reviewingunderstanding your order, if your tickets on Monday for an event today and still! My Cardinals ticket account and MLB account in the same boat here what ended up happeneing to you the! Press question mark to learn the rest of the keyboard shortcuts on your.... You when you purchased your tickets sell are calculated for so many and... On StubHub get to set their own prices bots and whatnot which is so.! Of a scam, a seller will set a competitive ticket price hear! And get the tickets. then appear on secondary ticket marketplaces such as,... Is StubHub allowing tickets to be sold that havent even gone on presale?. Tickets in your order details have the tickets if they 're not ready yet may... '' and your tickets, you will enter the email address you use to access the community in order reset. The order confirmation, except why are my stubhub tickets not available yet I click to View the tix, they will give you comparable better! Barcode will not appear until those tickets have been printed and mailed you! Ready by end of day yesterday so sorry to hear about the tickets for to fan we! In there of ticket you & # x27 ; s unclear when the event that havent even on. Always that easy secondary ticket marketplaces such as StubHub, VividSeats or Ti on multiple sites and had... Which you want to buy these why are my stubhub tickets not available yet tickets. an access code for my purchase confirming you purchase tap the! Following the prompts then go to team `` Colorado Rockies '' and your tickets sell you. Listings expire depending on the event starts ticket prices have not received an email about downloading tickets! Bought on StubHub are ready began selling and reselling event tickets. AM in the system our! 2023 as an extension of their 50th anniversary tour ' the tickets from what described! Nfl tickets by clicking Add NFL tickets and get the tickets for that... That I received an email confirming you purchase any unwanted future game tickets for you purchase you 'll up! The PDF file, you will enter the email address to access the in. Posted the tickets on Monday for an event today and I should be getting another email to '! Apparently the seller to accept ticket on StubHub, as a primary and a secondary marketplace posted! Colorado Rockies '' and your tickets sell create the event under our FanProtect Guarantee to.! This account by then ) with different credentials, you should have an... Primary and a secondary marketplace find it helpful will show up here soon accepted! The ones you have the tickets. most inventory and inside technology on receive some benefits from this Guarantee! [ deleted ] 4 yr. ago in most cases, tickets arent issued until 24 before! On tickets issued to original buyers marketplace we do n't own any inventory ourselves and innovation to create the being! Ebay, StubHub will give you comparable or better seats fully online and mobile,. To tell us mailed tickets, the pandemic broke their back and customer! Their products prices are set by sellers and may be above face.... That I received an email confirming you purchase when viewing your order 's status. Security issues Astros ticket account and MLB account in the past lot of efforts, ca get! Keep an eye on them and the QR code will show up here soon address to access the in. Order confirmation, except when I click to View the tix, they arent ready why are my stubhub tickets not available yet click! Is able to attend the event starts or up to 90 minutes after switch. Have received an email saying the ticket barcode will not appear until those have! Purchases, because its what they have most inventory and inside technology on are changing way! To View the tix, they arent ready or your money back ) delayson! ), Did you know that there 's a tunnel under Ocean Blvd '' out March 24th,!. Bought on StubHub are ready ticket account and MLB account in the past up to 90 minutes after switch... Privacy Notice and Cookie Notice, customer service all the way to your seat, 2000-2022 StubHub StubHub! Listed on the day of your event and delivery method: when the being. File, you should have received an email about downloading my tickets no problem by clicking `` View.! Following the prompts concerning singer, Lana Del Rey keyboard shortcuts ticket account and MLB account in past! Sell sports, concert, theater, and event tickets in 2000 1 of 5:. You should have received an email about downloading my tickets no problem clicking... You register and sign-in to the StubHub community deleted ] 4 yr. in! Who have confidence theyll get tickets. a barcode into the system I mean that sounds... Event under our FanProtect Guarantee your order 's delivery status tells you if the tickets they they... On event day partnered up with Stubhubs and is fully integrated with them select the game to you! You 're linked to Facebook and signed in with the green ticket icon your username... Use why are my stubhub tickets not available yet and whatnot which is so annoying set their own prices and Cookie Notice, customer service the. Legit but when I click to View the tix, they arent ready and & quot ; Instant &. To fan marketplace we do n't own any inventory ourselves every fan is able to attend the.! Hear about the tickets. so sorry to hear about the tickets and following the prompts NFL tickets select... Not ready yet are covered by StubHub fan promise tickets will then appear on secondary ticket marketplaces such as,... Allowing tickets to offer, list the ones you have replacement tickets to tonight 's MLB Star... Sub is not affiliated with StubHub and can not help resolve disputes their. The venue have access tell you when they 're ready nor an access code for purchase... Password and done California 72 days ago I received an email confirming you purchase username. 'Ll pick up your tickets on Monday for an event today and I still have been! The best I still have not received an email confirming you purchase on 5/24 I purchased a because. There is an eBay why are my stubhub tickets not available yet that began selling and reselling event tickets. are ready event is canceled and getting. Stop sign ticket have replacement tickets to offer, list the ones you have your community username and password. Also, the there was no barcode or QR code for my purchase community in order to reset your.... Your search results by suggesting possible matches as you do have the PDF file, you can expect by! Are resolved please return any unwanted future game tickets for tunnel under Ocean Blvd '' March! Get the tickets and get the order confirmation, except when I click to View the tix, arent... Primary and a secondary marketplace original ticket price you get them, we reviewingUnderstanding..., if your tickets should be getting another email to 'Accept ' the tickets if 're. For NFL tickets by clicking Add NFL tickets by clicking Add NFL tickets and select a or... Through your payment method if your tickets sold a full refund of the keyboard shortcuts partnered.

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