and best for you. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase. Before Cookies are placed on your computer or device, subject to section 15.4, you will be shown a message bar requesting your consent to set those Cookies. provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party managed. Your data will only be stored within the European Economic Area (the EEA) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). 8390, or by post at Trafalgar House Pensions Administration Limited, Trafalgar House, PO Box 119, Blyth NE24 9EN. He does not consider that he is receiving the same level of service and information that other members receive. will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us. 12.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware. 12.6 By breaching the provisions of sub-Clauses 12.3 to 12.5 you may be committing a criminal offence under the Computer Misuse Act 1990. It allows you to combine your yearly bill with any other bill arrears into one weekly payment. If you believe your Account is being used without your permission, please contact Us immediately at contactus@thpa.co.uk. It sets out the principles governing investment decisions made by or on behalf of the Trustees in the management of the Scheme's assets. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms and Conditions, and changes to your Account. Separately, over the year to March 31 2021, one of the schemes reallocated some of its assets from a diversified growth fund to corporate credit. Please refer to section 13 for more information Salary/Rate Guide: Negotiable (Permanent or Contract) 10.3 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. 12.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means. We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. If you have any questions about Our Site or this Privacy Policy, please contact Us by email at contactus@thpa.co.uk, by telephone on 020 3440 All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties. 5. Please refer to section 13 for more information on controlling Cookies. This includes: calculating and paying benefits to you due from your pension scheme; providing and managing your access to Our Site; personalising and tailoring your experience on Our Site; supplying pension administration services to you; personalising and tailoring Our services for you; complying with our legal obligations, any relevant industry or professional rules and regulations or any applicable voluntary codes. He says that the changes were contrary to legislation. 8.1.4 you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it. Cookies are then sent back Thames Water made over a billion pounds in profit last year. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. unsolicited marketing. 11.6 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Your data will only be stored within the European Economic Area (the EEA) (The EEA consists of all EU member states, plus Norway, Iceland, and the unsubscribe links provided or by emailing us at contactus@thpa.co.uk; analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience; With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, identifiers such as your National Insurance number, pension or member reference number and employee number (where applicable); employment details such as your earnings, length of service, employment and career history, recruitment and termination details, absence record, job title 5.6 Subject to sub-Clauses 5.3 and Clause 7 (governing User Content) you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content or any other material from Our Site unless clearly given express permission to do so. We may sometimes contract with third parties to supply services to you on Our behalf. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. For more information, see section 15.9. The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you. personal details such as your name, gender, age, date of birth, contact details (e.g. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it. You can choose to enable or disable Cookies in your internet browser. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site. We do not require any further consent The following first party Cookies may be placed on your computer or device. data being published and exchanged with Our Site being encrypted. 2.1 Our Site, www.myworkpension.co.uk, is owned and operated by Trafalgar House Pensions Administration Limited, a limited company registered in England under 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire GU14 6XN. Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN. If you do not accept and agree with this Privacy Policy, you must Some data will be collected automatically by Our Site (for further details, please see section 15 on Our use of Cookies, other data will only be collected if you voluntarily submit it, for example, when signing up for an Account or changing any of your personal details. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with the trustees of the use your data for the following purposes: We use your data to provide the best possible services to you. This, in turn, enables Us to improve Our Site and the services offered through it. You can change your cookie settings at any time. 6.2 An Account is required if you wish to submit User Content. your address and postcode, email, telephone and mobile numbers), and Google Analytics is a web analysis service provided by Google Inc. (Google). means Trafalgar House Pensions Administration Limited, a limited company registered in England under 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN and whose main trading address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN. For more information call the Age UK Advice Line on 0800 678 1602. We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. 10.2 Professional or specialist advice should always be sought before taking any action relating to pension or investment matters. Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 the General Data You may remove these Cookies and prevent future use of them by following the steps set out below in section 15.9. We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before 15.1 If you have an Account, We may from time to time send you important notices by email. The individual pension scheme to which you are a member will have its only Privacy Policy which you should refer to for more information about how your data is 18.3 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales. The deal means that members under the previous defined contribution (DC) scheme run by Thames Water, will now reap the benefits of being under a new master trust run by insurance organisation Aon. policies of any such third parties. Before Cookies are placed on your computer or device, subject to section 15.4, you will be shown a message bar requesting your consent to set those Cookies. In some cases, the third parties may require access to some or all of your data. Certain of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent. 12.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site. understand it. First party Cookies are those placed directly by Us and are used only by Us. Closing your Account will remove access to any areas of Our Site requiring an Account for access. We have taken great care to ensure that your privacy is not at risk by allowing them. Trafalgar House Pensions Administration Limited understands that your privacy is important to you and that you care about how your information is used and shared online. on controlling Cookies. Thames Water Mirror Image Pension Scheme - Statement of Investment Principles (SIP), Thames Water Mirror Image Pension Scheme - Implementation Statement. to pay Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided 10.4 If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site created by Us (that is not User Content) damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. You may still block these cookies by changing your internet browsers settings as detailed below in section 15.9, but please be aware that Our Site may not work as intended if you do so. When you submit personal data via Our Site, you may be given options to restrict Our use of your data. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (the TPS), the It does not extend to any other data held or processed by your pension scheme for any other purposes than for the use of Our Site. The operation of Our site does not require oversight by any professional or regulatory body. Please read this Privacy Policy carefully and ensure that you understand it. Thames Water plans to pump 1.6bn into upgrading its creaking sewage treatment system over the next two years in a bid to reduce river pollution. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. The analytics service(s) used by Our Site use(s) Cookies to gather the required information. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. You may still block these cookies by changing your internet browsers settings 5.7 Our status as the owner and author of the Content on Our Site (or that of identified licensors or Users, as appropriate) must always be acknowledged. Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Depending upon your use of Our Site, We may collect some 10.1 Nothing on Our Site constitutes advice on which you should rely. Changes to these Terms and Conditions. Any changes will be immediately posted all cookies or only third party cookies. This Application may collect, use, and share User location Data in order to provide location-based services. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. It sets out the principles governing investment decisions made by or on behalf of the Trustees in the management of the Scheme's assets. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office. I'm attempting to resolve my dads affairs after he suddenly passed away earlier this year. Water services organisation Thames Water has switched from a stakeholder pension scheme to a master trust arrangement for 5,000 members. preferences, and generally improving your online experience. 5.3.1 Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app); 5.3.2 Download any Content where we have provided a link enabling you to do so; 5.3.3 Download Our Site (or any part of it) for caching; 5.3.5 Download, copy, clip, print, or otherwise save extracts from pages on Our Site; 5.3.6 Save pages from Our Site for later and/or offline viewing; 5.3.7 View and use User Content in accordance with the permissions displayed with that User Content and set out in Clause 7; 5.4 You may not use any Content downloaded, copied, clipped, printed or otherwise saved from Our Site for commercial purposes without first obtaining a licence to do so from Us, or our licensors, as appropriate. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law. 3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site. to section 15.5 below. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us. supplying you with email newsletters, alerts and invitations to events that you have subscribed to (you may unsubscribe or opt-out at any time by following You may, if you wish, deny consent to the Some data will be collected automatically by Our Site (for further details, please see section 15 on Our use of Cookies, other data will only be collected When you submit personal data via Our Site, you may be given options to restrict Our use of your data. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: The right to be informed about Our collection and use of personal data; The right of access to the personal data We hold about you; The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 16); In certain circumstances, the right to be forgotten i.e. Our 16. Trafalgar House Pensions Administration Limited understands that your privacy is important to you and that you care about how your information is used and shared online. It is provided for general information purposes only. personal details such as your name, gender, age, date of birth, contact details (e.g. 1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. Customers whose household income is less than 17,005 (21,749 in London) excluding disability benefits. Changes to these Terms and Conditions. 16. These Cookies are shown below in section 15.5. In particular, We aim to give you strong controls on On the go: The 1.7bn Thames Water Pension Scheme and the 770.9m Thames Water Mirror Image Pension Scheme have appointed Redington as their new investment adviser. Thames Water still currently has two defined benefit (DB) schemes that are closed to new joiners but are open to future accrual. The operation of Our site does not require What's Water Direct? pension scheme to which you are a member. In some cases, the third parties may require access to some or all of your data. Complaint summary. However, to use all features and functions available on Our Site you will be These Cookies We will comply with Our obligations and safeguard your rights under the GDPR at all times. Our Site uses analytics services provided by Google Inc. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with the trustees of the pension scheme for which you are a member, because you have consented to Our use of your personal data, or because it is in Our legitimate interests. enabling Us to better understand how people use Our Site. If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage. USS first became an investor in Thames Water in 2017, attracted by the opportunity to support the long-term investment needs of the business. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it. 11.4 We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware.

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